Orders:

Q: How can I place an order?
A: Simply browse our collections, select your desired products, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 12 hours of placement. Please contact us immediately at info@alumamart.com

Shipping:

Q: Do you ship across the USA?
A: Yes! We ship to all 50 states with Standard (3–7 business days) and Expedited (1–3 business days) options.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package on the carrier’s website (USPS, UPS, FedEx).

Payments:

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and Apple Pay. Cash on Delivery is not available in the USA.

Q: Is my payment information secure?
A: Yes. Aluma Mart uses Shopify Payments and trusted payment gateways. Your payment details are encrypted and never stored on our servers.

Returns & Refunds:

Q: What is your return policy?
A: You can return most items within 7 days of delivery. Items must be unused and in their original packaging. Shipping costs for returns are the responsibility of the customer unless the item is defective.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive the returned item.

Products:

Q: Are the products authentic?
A: Yes! All products sold at Aluma Mart are authentic and carefully selected for quality and reliability.

Q: Do you offer product warranties?
A: Some products include manufacturer warranties. Check the product description for details.